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Customer Service

LaserSketch’s Satisfaction Guarantee

If you are ever dissatisfied with your purchase simply return it.

We’ll replace the item, or issues a company credit.

(See details below)



Returns and Exchanges

If you have your Original Invoice: 

  • Please enclose a copy of the invoice and complete the return with reason for return, ship the invoice and the return item(s) and accessories it any, and all original packaging.

 1-15 Days after Purchase:

  •  If you paid via Credit Card then you'll receive credit to the same credit card
  • If you paid via check or wire transfer then you'll receive a check return

 Over 15 Days after Purchase:

  •  If you paid via check, credit card, wire transfer, then you'll receive a company credit
  • If you do not have your original Invoice

 Please call 630-243-6360 for instructions on how to return item(s). After we have verified the sale we will issue a Company Credit.

How Do I Return Or Exchange an Item?

  • Write on the back of a copy of the original invoice the reason for the return.
  • Include your phone number or e-mail address in case we need to contact you.
  • Enclose the copied invoice with your return, and send it to:
    • LaserSketch Ltd
      1319 Enterprise Drive
      Romeoville, Illinois 60446

  • Please ship your parcel via a traceable shipping method.
  • Returns received after 45 days will be assessed a 20% restocking fee. LaserSketch Ltd will not pay for return shipping charges unless the return is due to our error in your order,
  • There are no returns on special order, unless errors are due to LaserSketch Ltd
  • Returns of hazardous items require special handling. Please call our customer service department @ 630-243-6360 for instructions on how to make a return.

Please Send Returns via UPS/G or FedEx/G with Tracking Number

LaserSketch Ltd
1319 Enterprise Drive
Romeoville, Illinois 60446


Shipping

Receive Your Invoices and Shipping Information Via email!

Shipping Cost will be added to your original Order after Packaging and Weighting. LaserSketch charges only what UPS/FedEx charges for shipping. 

LaserSketch Warehouse and Telephone Hours

Monday - Friday 10:00AM - 4:00PM

Contact Info: